Inspector

ACCOUNTABILITY

The Housekeeping Inspector role requires a meticulous, systematic, and creative approach to defined tasks. It involves a strong focus on precision, with the ability to work independently and with discipline. Success hinges on completing tasks with high quality and precision. This role is task-oriented and doesn't heavily rely on social skills, offering ample private time for reflection and absorbing information. Given its detail-oriented nature, expect scrutiny and the need for expert planning to excel. 

REPORTS TO AND IS SERVED BY: Housekeeping Supervisor/Manager, Assistant General Manager, or General Manager 

ABOUT STONEY CREEK

Stoney Creek Hospitality is a midsized hospitality management company that manages twelve limited-service hotels throughout the Midwest. Founded in 1994, entrepreneur Jim Thompson began with a vision of a lodging experience that exemplified that ‘cabin by the lake’ feel with eclectic guest rooms and modern amenities throughout America’s heartland. We continue to live out his vision through our just cause: championing the success of like-minded individuals toward their personal and professional goals through passionate, genuine hospitality. 

WHAT TO EXPECT

Room Inspections: Conduct thorough inspections of guest rooms to ensure they meet the hotel's cleanliness and maintenance standards. This includes checking for cleanliness, proper setup, and any maintenance issues. 

Quality Control: Verify that housekeepers have properly made beds, replenished amenities, cleaned and sanitized bathrooms, and removed trash. Ensure that all surfaces are clean, and items are in their proper place. 

Report Deficiencies: Document any issues found during inspections, such as maintenance needs, and report them to the appropriate department for prompt resolution. 

Standards Adherence: Ensure that housekeeping staff follow established cleaning procedures and safety guidelines. Provide guidance and training when necessary to maintain high standards. 

Inventory Management: Monitor and report any shortages of cleaning supplies or amenities to the housekeeping manager or relevant department for restocking. 

Guest Requests: Assist in fulfilling guest requests related to housekeeping, such as providing extra towels, pillows, or blankets. 

Guest Interaction: Interact with guests professionally and courteously, addressing any concerns or requests promptly. 

Record Keeping: Maintain accurate records of room inspections, ensuring that the necessary documentation is complete and organized. 

Training: Assist in the training and onboarding of new housekeeping staff to ensure they understand and follow the hotel's cleanliness and service standards. 

Collaboration: Collaborate with the housekeeping manager and other departments to improve housekeeping processes and guest satisfaction. 

Other duties as assigned and supporting other departments when required. 

Attend and participate in all property or department meetings as requested. 

Obtain any required certifications necessary.

PROUD OWNER

Attention to detail and a commitment to safety and cleanliness. 

Ability to work independently and efficiently. 

Strong organizational skills to manage tasks and prioritize work. 

Good physical stamina and the ability to perform physical tasks such as lifting and bending. 

Ability to work effectively in a fast-paced and dynamic environment. 

HELD ACCOUNTABLE TO

Guest satisfaction, brand standards, property and room preparation, preparing a welcoming environment, and cleaning and sanitization. 

SOFT SKILLS

CHARACTERISTICS:

Serious, diligent, reserved, loyal, conscientious, detail-oriented, and anticipates problems.

CORE COMPETENCIES:

Drive for results, organizing, time management, ethics and values, problem solving, standing alone.

MINDSET: Entrepreneurial and infinite mindset, which prioritizes both personal and professional growth. 

HARD SKILLS

EDUCATION AND EXPERIENCE: 

High School degree or GED. 

Hospitality experience desired.  

Knowledgeable of the use of all equipment used to carry out the tasks of the hotel and able to train others.  

PHYSICAL DEMANDS: lift, carry, push, and pull up to 50+ lbs.  Standing for extended periods and performing repetitive motions. 

TRAVEL: N/A 

POSITION: On-site work at the hotel property. 

BENEFITS OF WORKING AT STONEY CREEK

• Paid Onboarding 
• Paid Training 
• Retirement Plan with Safe Harbor Match  
  • Eligible for the first open enrollment after 90 days 
• Health and Dental through Wellmark Blue Cross Blue Shield and Vision through VSP - Family Plans Available
  • Eligible the first of the month following 60 days of employment 
• Paid PTO and Sick time    
• Flexible Schedule 
• Paid Holidays  
• Hotel Room Discounts 
• Opportunities for Career Progression